Free Essays & Term Papers

Companies must have satisfied employees to satisfy customers. Continental Airlines is a perfect example of how a company can succeed by putting the emphasis on the employees and customers. Continental demonstrates remarkable turnaround from a disastrous performance. In the early 1980’s, the management of Continental believed that the only way to save the company was to lower airfares, and to reduce all possible expenses. In doing so, it demolished the product and their quality of service. For instance, in the early 1990s, pilots could earn bonuses if the fuel burn rate on their airplane fell below a specific amount.The program motivated pilots to fly slowly, which often resulted in missed arrival times. Because of the delays, it was sometimes necessary to divert customers to the competition. Another example of this horrible “low-cost” approach was the CALite program. Continental replaced all first-class seats in some airplanes with coach seats to lower the cost-per-seat. This failed when airplanes were swapped during adverse weather conditions; the business class seats were not available to the passengers that had paid for them. Moreover, CALite eliminated all food on flights, all travel agent commissions, and all corporate discounts. This infuriated many of their very important customers. After 15 years of this “low-cost” approach, Continental had succeeded in creating services that nobody wanted. Continental’s organizational culture was terrible. Many of the employees felt ashamed to work for Continental. Some employees were so ashamed, that they removed the logo from their shirts. To make matters worse, Continental had put in place a horrible communication structure: Nothing was told to the employees unless it was absolutely necessary. Most employees found out about company activities, plans, and performance through the public press. They did not have ways to share their ideas nor ask questions. For example, if an employee came up with an idea for improving service for the first-class passengers, there was a useless form to fill out. The information was hardly ever collected, and was never used as a source of possible improvements for the company. Furthermore, there were so many rules to follow that employees could not possibly do what was the best for customers.
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Only once in a lifetime will a new invention come about to touch every aspect of our lives. Such a device that changes the way we work, live, and play is a special one, indeed. A machine that has done all this and more now exists in nearly every business in the U.S. and one out of every two households (Hall, 156). This incredible invention is the computer. The electronic computer has been around for over a half-century, but its ancestors have been around for 2000 years. However, only in the last 40 years has it changed the American society. From the first wooden abacus to the latest high-speed microprocessor, the computer has changed nearly every aspect of people’s lives for the better.
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Walt Disney was one of the famous motion-picture producers in history. He first became known in the 1920’s and 1930’s for creating such cartoon film characters as Mickey Mouse and Donald Duck. He later produced feature length cartoon films, movies about wild animals in their natural surroundings, and films starring human actors. Disney won 32 Academy Awards for his movies and for scientific and technical contributions to filmmaking. He also gained fame for his development of theme parks.
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Overview The issue of the letter which I sent was gun control legislation. The recipient of my letter was United States Senator George V. Voinovich of Ohio. This issue is an important topic in our country at this time which involves critical and controversial legislation, a large industry and special interest groups.

Summary of the Issue The Second Amendment of the Bill of Rights in the United States Constitution states, “the right of the people to keep and bear Arms, shall not be infringed.” The reason for this Amendment as intended by the founding fathers was to insure that the citizens of the newly formed union could protect themselves from government tyranny and to guarantee the states a right to a militia. As with many other reasons for reform, the colonial authors could never have imagined that weapons would exist such as the ones that were banned in the 1994 Crime Control and Law Enforcement Act.
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What could be more captivating than an oasis in a desert with green foliage, cool fresh water, and succulent fruits? An oasis is a paradise to a fatigued, dehydrated, and hungry person who must survive in the desert. The United States is the oasis, the paradise to immigrants who live in other countries in undesirable conditions. The preferred land where shelter, water, and food are plentiful. Unfortunately, not everyone can live in paradise.
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Population in the world today Probably the most pressing concern of the modern world — both environmentally and socially — is the escalating global population. The geometrical growth in numbers over the last century, when estimated, presents an ominous picture of massive, unsustainable growth and accompanying famines and health crises.

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